COMMAND CENTER

For centralizing all events and launching protocols

Centralizes of all of the events that have been defined on the platform, triggering action protocols for a full control and follow up, together with reducing operational risks.

Real time management

Receive alerts and incident notifications of your operation in real-time, reduce risks and increase productivity by running predefined protocols.

Predefined protocols

Run protocols associated to events that occur in your operation, using previously defined scripts and escalation levels agreed per alert/incident type.

SLA

Define incident management times and measure actual response in real-time by client, executive or type of incident.

Call Center

Manage your business operations that you can make available to your call center or executives, or through de ALTO MovUp.

LOGBOOK

Monitor and store a detailed management history of any alerts, including date and time of events, resolution times, type of escalation run, event location, and other information.

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